We are proud to use

exclusively for shipping our products around the world!

SHIPPING INFO

 SteamboatBills.com offers Overnight Fed Ex delivery from Lake Charles, Louisiana to the Contiguous United States, Alaska, and Hawaii.

 We strongly recommend you send your package to a business address to insure delivery. Sending your package to a commercial address will also guarantee a speedy arrival.

 We require that someone be at his or her home or office to receive and sign for shipment.

 If someone is not there to receive the package causing it to not be delivered on time, we will not refund the cost of the product or the shipping charge.

 Sorry, No C.O.D. orders accepted.

 We ship Monday thru Thursday only. Orders placed on Friday, Saturday, or Sunday will be shipped on Monday for delivery on Tuesday. No Saturday or Sunday deliveries allowed. All orders placed after 12:00 P.M. Central Standard time will be shipped the following shipping day.

 All perishable packages are shipped Federal Express Overnight unless otherwise indicated.

 All perishable products are shipped Frozen and packed in a special insulated box to ensure the freshness upon their arrival.

 If you have questions regarding our shipping methods or policy, please email us at sales@steamboatbills.com. We’ll get back to you within 24 hours.

SHIPPING RATES

 Our shopping cart will calculate shipping charges for you. If you are ordering Perishable items you must use overnight shipping.

 There is a $5.00 handling fee for all orders in the Contiguous United States.
Orders to Alaska and Hawaii incur a $15.00 handling fee.

PERISHABLE FOODS

 When ordering fresh foods, your total perishable order must be a minimum of 10 pounds (any combination of fresh foods). We use plenty of ice and a insulated box - a packaging combination that will insure your products arrive frozen and in excellent condition.

 We encourage perishable orders to be delivered to a business or commercial address. SteamboatBills.com is not responsible or liable for deliveries where the customer is not available to receive the order. All perishable orders are final. If someone is not there to receive the package causing it to not be delivered on time, we will not refund the cost of the product or the shipping charge.

EMAIL NOTIFICATION

 After you shop and checkout, you will receive an email notification stating that your order is "Being Processed". We will then proceed to pick and pack your order for shipment.

 After your order has been shipped, you will receive an email notification stating that your order is "Shipped". Be ready for your order to arrive within 24 hours of this email notification.

 You can check the status of your order at any time by checking the Order Status Page.

TRACKING YOUR ORDER

 You can check the status of your order at any time by checking the Order Status Page.

INTERNATIONAL ORDERS

 At this time, our shopping cart does not accept International orders. We ship to the Contiguous United States, Alaska and Hawaii Only.
 

BACK-ORDERS

 All product ordering pages have a live product status indicator. If the indicator says Back Ordered that particular item is currently on backorder.

 If any item in your order is backordered your entire order will be held until we can ship the entire order. All orders with currently backordered items in them are usually filled and shipped within 3-4 business days. You will receive an email confirmation the day your entire order is shipped.